Identify your meter,
avoid incorrect billing.

Creep Test: Crossed Electricity Meters

You need to complete this test while your neighbours are in and using their power to show which meter supplies you and which meter supplies them.

1.

Half-hourly data tracking

Our system collects data from your smart meter every 30 minutes, providing an accurate breakdown of energy use over specific periods, whether it’s days, weeks, or months.

2.

Appliance Level Analysis

By analysing energy patterns, we can identify when tenants are using energy throughout the day and pinpoint specific times certain appliances are in use.

3.

Personalised Energy Saving

Using this data, we provide tailored advice to help tenants save energy, reduce bills, and adopt smarter habits, empowering them to take full control of their energy usage.

Visual Insights

Electrical Usage Patterns

Spreadsheet showing a line graph of energy usage (kWh) over time with timestamps and usage values listed in columns.

Our detailed electricity usage graphs provide a clear picture of energy consumption throughout the day. For instance, this data may reveal steady power usage with noticeable spikes around specific times, such as mid-morning, indicating the use of high-energy appliances. With this insight, tenants can identify when and where they use the most energy and take actionable steps to minimise wastage, such as turning off unused devices or optimising appliance usage during off-peak hours.

Gas Consumption Trends

Spreadsheet showing data with timestamps and usage measurements in cubic meters, alongside a line chart plotting usage versus timestamp.

Our gas usage analysis tracks steady consumption over time, identifying peaks that correlate with common activities like cooking, using hot water, or taking showers. This information can help tenants understand their gas usage patterns and implement changes to reduce their overall consumption. For example, switching to energy-efficient appliances or optimising water heating schedules can lead to significant savings.

To access this data please email us at smartmeters@truenergy.co.uk

TruBenefits &
Practical Advantages

An illustration of a wall socket with a smiling face, connected to a power cord.
Hand holding a leaf with a green color and a prominent vein pattern.

Understand exactly when and where your energy is being used.

TruAware

TruAction

Receive tailored recommendations to reduce energy waste.

Line drawing of a reusable grocery paper bag with a leaf design on the front.
A stylized lightbulb with a leaf inside, symbolizing eco-friendly or sustainable ideas.

Take control of your bills with smarter energy habits that will maximise savings.

TruSave

TruGreen

Make environmentally conscious decisions by cutting down on consumption.

Green gear icon with a white circle in the center and dark blue outline.

Plan energy usage confidently with real-time insights and long-term strategies.

TruControl

Activating Emergency Credit – Secure Smart Meters

If you have a Secure smart meter in prepayment mode and your credit runs out, you will be able to redeem £5 emergency credit by following the below instructions:

Press the number ‘7’ on the keypad on your meter. If emergency credit is available, you’ll see a message saying “EC OFFER” on the screen.
Press the ‘A’ button on your meter. This will tell your meter you want to activate your emergency credit.
Press the ‘B’ button to confirm. This will activate your emergency credit, and your meter will then go back to the home screen.

Trunews