Our main phone lines will be closed from Monday 14 September to Friday 18 September while our team focuses its efforts on fundraising to support households affected by fuel poverty.
With winter approaching and energy costs placing increasing pressure on many households, we’re using this week to raise funds for those who may need additional support during the colder months.
While our phone lines are closed, you can still contact us by email at hello@truenergy.co.uk. Our Help Centre will also remain available, with detailed guidance and answers covering a wide range of common questions and account queries.
Our main phone lines will reopen on Monday 21 September.
Thank you for your understanding while we dedicate our time to supporting households who need it most this winter.
A Week to Support a Bigger Cause
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If you’re experiencing a power cut or an urgent issue with your electricity supply, our emergency line will remain open throughout the week.
Power emergency email: emergency@truenergy.co.uk
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If you smell gas or suspect a gas leak, call the National Gas Emergency Service immediately on 0800 111 999. The service is available 24 hours a day, 7 days a week.
Green Energy,
Brighter Living.
TruEnergy delivers clean energy that powers your life today while making a lasting difference for tomorrow. Simple, smart, and sustainable.
Reliable, affordable power.
TruAccess
TruGreen
TruStrategy
Direct entry to wholesale energy markets for competitive pricing.
Our consolidated billing makes energy management —clear, concise, and truly efficient.
Our sustainability commitment means powering your future with renewable energy.
Solutions for every setting, crafted by your dedicated account manager.
TruView
TruSupport
Customer service that's genuinely dedicated to your every needs.
Reliable, affordable power.
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<span style="font-family: 'NormR';">Tru</span>Access
Solutions for every setting, crafted by your dedicated account manager.
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<span style="font-family: 'NormR';">Tru</span>Green
Our sustainability commitment means powering your future with 100% renewable energy.
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![Icon of a house with a leaf inside, representing eco-friendly or sustainable living.]()
<span style="font-family: 'NormR';">Tru</span>View
Our consolidated billing makes energy management —clear, concise, and truly efficient.
-
![Outline of a light bulb with a leaf inside, symbolizing eco-friendly or sustainable energy.]()
<span style="font-family: 'NormR';">Tru</span>Strategy
Direct entry to wholesale energy markets for consistently competitive pricing.
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![Outline of a heart with a leaf inside.]()
<span style="font-family: 'NormR';">Tru</span>Support
Customer service that's genuinely dedicated to your every needs.
Consolidated billing like no other.
Multiple properties, one statement.
Meter readings and data analysis couldn’t be simpler.
Energy services designed to meet your unique needs.
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Industrial Sites
Truenergy collaborates with facility managers and finance leaders to develop tailored purchasing strategies, optimising energy procurement for large industrial sites to enhance efficiency and cost-effectiveness.
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Property Portfolios
Enhance your buy-to-let property portfolio by introducing a new revenue stream: include utilities in your rental agreements to attract tenants and increase profitability with TruEnergy’s comprehensive utility solutions.
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Entrepreneurs
For entrepreneurs, TruEnergy stands as the ideal partner, offering competitive pricing and meticulous attention to detail. Our expertise in resolving complex supply issues ensures that your business receives reliable and efficient energy solutions tailored to your needs.
Solar powered
renewable electricity
Make the switch today.
Less work, more accuracy.
TruSmart
TruAccuracy
Enjoy precise billing with real-time meter data, reducing manual checks and errors.
Achieving over 70% smart meter installations, leading to smarter energy management.
TruSavings
Less hassle with automated readings, saving time and effort on meter submissions.
Track your usage accurately, so you only pay for what you use—resulting in true savings.
TruConvenience
TruControl
Gain control of your usage with real-time insights, enabling more efficient consumption.
Controlled usage,
Smarter solutions.
Monitor and manage energy use
With competitive pricing, eco-friendly options, and smart meters, we make managing your energy simple while helping you save.
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